Indirect Auto Lending Credit Manager
FocusOne
Full-time
On-site
Houston, Texas, United States
Software / Technology / IT
FocusOne in Northwest Houston is seeking an Indirect Auto Credit Manager. The successful candidate must be able to work on-site daily, as this position involves managing a team and collaborating with on-site colleagues.
The Credit Manager to lead our underwriting center, overseeing a team of up to ten staff members. Key responsibilities include supervising and coordinating internal operations such as data entry, underwriting, and funding. The ideal candidate will have a strong background in the finance industry, preferably in auto finance, with a proven ability to grow and maintain business. They must be skilled in interpreting credit reports and underwriting loans, possess strong negotiation skills, and excel in providing exceptional customer service.
ESSENTIAL DUTIES:
SERVICE RESPONSE EXPECTATIONS:
*Shall remain on call until 8:30 pm during defined business hours and for critical business continuity issues outlined below. The Credit Manager will not be asked for assistance on scheduled days off or vacation days. (Holidays are not considered scheduled days off or vacation days)
Defined Business Hours: Monday – Saturday 8 am – 8:30 pm*
Defined Scheduled Hours: Monday – Saturday 8 am – 8:30 pm (based on schedule) *
The following are expectations for service response times from staff and/or management requests.
ISSUE RESPONSE TIME ABILITY TO ASSIST TIME
Queue Management 15 minutes 30 minutes
Queue Management is key to the Credit Manager position. The credit team must notify the Credit Manager if the queue is 15 minutes behind or more within the Credit Manager's scheduled hours. If this falls outside of the Credit Manager’s scheduled hours, then the Credit Manager must follow the service response expectations outlined above. Management must also be notified anytime the queue is behind 30 minutes or more during all business hours. Due to staffing needs, service levels, and approval authority, the Credit Manager must understand the need and urgency of always being available (including hours outside of scheduled hours.).
KNOWLEDGE AND SKILLS:
The Credit Manager to lead our underwriting center, overseeing a team of up to ten staff members. Key responsibilities include supervising and coordinating internal operations such as data entry, underwriting, and funding. The ideal candidate will have a strong background in the finance industry, preferably in auto finance, with a proven ability to grow and maintain business. They must be skilled in interpreting credit reports and underwriting loans, possess strong negotiation skills, and excel in providing exceptional customer service.
ESSENTIAL DUTIES:
- Responsible for managing dealer relationships to achieve volume objectives while maintaining a quality product. Focusing on customer service and maximizing dealer potential by consistently following up and reviewing applications to promote low turnaround time and funded contracts. This includes making regular dealer visits with FocusOne partner dealers.
- Responsible for managing the underwriting functions and personnel within the credit department.
- Develop, nurture, and maintain an excellent relationship with the lending staff at all FocusOne Credit Unions. Establish a trusting rapport with loan officers and lending VPs that will assist FocusOne in the placement of loans.
- Assist Credit Analysts in the decision making marginal or questionable loans. Loans above the Credit Manager’s authority or deeming further review should be reviewed with the VP of Indirect Lending Services.
- Prepare month-end and year-end reports as well as compile required special reports on operating functions of the department or company.
SERVICE RESPONSE EXPECTATIONS:
*Shall remain on call until 8:30 pm during defined business hours and for critical business continuity issues outlined below. The Credit Manager will not be asked for assistance on scheduled days off or vacation days. (Holidays are not considered scheduled days off or vacation days)
Defined Business Hours: Monday – Saturday 8 am – 8:30 pm*
Defined Scheduled Hours: Monday – Saturday 8 am – 8:30 pm (based on schedule) *
The following are expectations for service response times from staff and/or management requests.
ISSUE RESPONSE TIME ABILITY TO ASSIST TIME
Queue Management 15 minutes 30 minutes
Queue Management is key to the Credit Manager position. The credit team must notify the Credit Manager if the queue is 15 minutes behind or more within the Credit Manager's scheduled hours. If this falls outside of the Credit Manager’s scheduled hours, then the Credit Manager must follow the service response expectations outlined above. Management must also be notified anytime the queue is behind 30 minutes or more during all business hours. Due to staffing needs, service levels, and approval authority, the Credit Manager must understand the need and urgency of always being available (including hours outside of scheduled hours.).
KNOWLEDGE AND SKILLS:
- Bachelor’s degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents such as general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write routine reports, correspondence, and procedure manuals. Ability to present information and respond to questions from groups of managers, clients, customers, and the general public. Excellent written and verbal communication.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Strong background in problem-solving and customer service skills.
- Ability to manage relationships both internally and externally in a fast-paced environment.
- Ability to work within email, application processing, and internet software, proficient with APPRO (loan processing software) and a vast understanding of credit reporting agencies.