IT Systems Administrator ROC - Houston, TX

Joining IHI Power Services Corporation "IPSC" means you’ll be joining a team in which employees are recognized as the backbone of the company.  We offer a competitive benefits package that includes a 401K and provides a range of benefit options that will cover your wellness needs.  

At IHI, Diversity, Respect, and Inclusion are not simply initiatives, they are a commitment from the entire organization to treating everyone with respect, valuing people’s differences, and empowering everyone to have a voice.

IPSC provides operations, maintenance, management, and power support services to the US Power Generation Industry across the United States.  Our team is comprised of experts from diverse backgrounds of technical fields, including power operations, engineering, asset management, as well as finance, human resources, administration, safety and environmental.  With this diverse background coupled with extensive years of employee experience, IPS C provides exceptional operations, maintenance, management, and development expertise to a variety of power assets.

Job Description

We are hiring a full-time IT Systems Administrator onsite at our office near the NASA center in Houston, TX. This position provides IT system administration and support for the business network and Remote Operation Center (ROC) networking and system hardware in Houston, Texas. Relocation assistance will be considered. 

Job Summary

As an IT Systems Administrator at our remote operations center, you will play a vital role in ensuring the smooth and efficient operation of our clients' SCADA systems and industrial processes. You will be responsible for monitoring, troubleshooting, and managing our clients' remote infrastructure, collaborating closely with our team of experienced professionals. The IT Systems Administrator will work closely with the Systems Engineer, operations, managed services provider and integration team to maintain system cyber security and NERC compliance, focusing on both IT operations and OT operations related to SCADA and critical infrastructure environments.

Job Functions

• Support the maintenance and administration of systems including installing, patching, and upgrading workstations, servers, switches, firewalls, SD-WANs, VOIP telecommunications, and other supporting hardware.


• Ensure that systems and network infrastructure adhere to industry regulatory standards such as NERC and other industry IT security standards. Maintain compliance through regular assessments and updates.


• Experience configuring, maintaining, and troubleshooting Windows Server roles, such as Active Directory, DFS, DHCP, DNS, RDS, NPS, CA and other roles for business needs.


• Ensure the integrity and availability of the overall IT infrastructure, including servers (both physical and virtual), applications, networking, and telecommunications through proactive monitoring and maintenance.


• Coordinate with managed service providers for server management, security solutions, network hardware, and equipment upgrades.


• Assist with industrial Ethernet and Fiber networking in the operational technology (OT) space, focusing on setup, configuration, and management of communication equipment.


• Work with various hardware and data center hardware vendors, including HP, Dell, Lenovo, Cisco, SonicWall, Fortinet, Synology. Experience with multiple vendors is a plus.


• Utilize infrastructure software and solutions to maintain hardware, such as VMware, Hyper-V, Datto backup, Veeam backup, Antivirus, VPN, TV, monitoring tools, and more.


• Document and maintain current Remote Operations Center (ROC) processes, IT policies, and procedures, including the creation, updating, and retirement of outdated documentation.


• Travel to sites as needed to install/configure hardware, troubleshoot connectivity issues, and establish system communications when required. Continued monitoring and maintenance of hardware, ensuring optimal performance and reliability.


• High-level troubleshooting and resolution of technical issues related to IT/OT operations with both hardware and software.


• Collaborate with clients to understand their IT requirements and provide appropriate solutions.


• Stay abreast of the latest industry trends and technologies to enhance skills and knowledge.

Critical Behaviors

• Ability to see tasks through to completion without significant guidance.


• Remains even-handed under pressure.


• Provides timely responses to issues.


• Assesses complex situations and data to identify process improvement opportunities.


• Ability to break down technical problems from high-level down to a technical level.


• Optimizes the utilization and efficiency of resources.


• Maintains high performance standards: business acumen, time management, and organization.


• Knows when to ask for assistance to maintain business continuity.


• A willingness to learn new hardware, software and ever-changing industry standards and practices.

Education and Experience

• Bachelor’s in computer science, information technology, relevant engineering field, or 4 years of relevant industry experience.


• Minimum of 3 years of experience in a systems administrator role.


• Industry certifications preferred, not required with relevant experience.


• Experience in power generation or industrial control systems is a plus but not required.

Knowledge, Skills, and Abilities

• Communicates and collaborates with internal and external customers in a respectful and professional manner.


• Strong computer skills (knowledge of Windows Desktop and Server Operating Systems inside and out) and experience configuring industrial control systems.


• Moderate understanding of networking principles (DNS, TCP/IP, routing, switching, VPN, VLAN, Subnets).


• Self-motivated and eager to learn, with a passion for technology and innovation.


• Able to multitask when needed.

Work Environment

• The functions of this job are conducted onsite at the Houston ROC office.


• Work schedule is Monday - Friday, with occasional holidays and weekends as needed.  


• All necessary equipment/tools will be provided.

Physical Abilities

• Extended hours of computer screen time and keyboard operation are required. Ergonomic resources can be provided to accommodate.


• Moderate lifting of equipment.


• All employees will participate in the Fitness for Duty Program, which includes a post-offer physical examination and drug screening.


• Travel is required for project support, troubleshooting, setups, and client engagements, as needed.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

IHI Power Services, Corp., (IPSC), is an Equal Opportunity Employer committed to creating a diverse, inclusive environment.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, marital status, age, sex, or any other status protected by applicable law.
 
IHI Power Careers @ www.ihipower.com/careeers