·        
The Night Auditor
answers to the Front Desk Lead team and the Controller.

 

 

Job Purpose:

The Night Auditor acts
as a Guest Service representative and manager on duty during the nighttime
hours including safety related function; performs
the audit as set forth by the property. All overnight staff answers to the
Night Audit

Job Responsibilities:

·       
Enjoys working overnight.

·       
Ability to multitask
and assist in all hotel duties and switch focus.

·       
Stay productive at all
times.

·       
Use critical thinking
and safety in mind at all times.

·       
Warmly interact with
all guests, including in public areas and while completing guest requests and
tasks.

·       
Responsible for
providing exemplary customer service in a friendly and professional manner.

·       
Maintain a safe and
secure environment for customers and employees while providing general safety
duties. 

·       
Has a full
understanding of emergencies procedure and critical thinking.

·        
Promoting safety by
being alert to observe, correct and report any hazards immediately and in
a timely manner.

·        
Greet guests upon
arrival /departure, check them in/ out and provide them with any information
they need to enjoy their stay.

·        
Respond to guest
inquiries, concerns and complaints as needed and communicate such in the pass
on.

·        
Answer phones and
place reservations.

·        
Perform all audit
procedures as set forth by the Hotel and company, on a daily basis.

·        
Balance all receipts
and work performed during the audit shift.

·        
Prepare the front
office for the ‘A’ shift and reset day’s business.

·       
Prepare guest bills for next-day checkouts and
process reservation cards.

·       
Verify that all EOD
work has been performed by other departments.

·        
Verify the status of
all wake-up call requests and ensure they are properly handled.

·       
Write accurate reports
and ensure all tasks are completed.

·       
Assist with in room
dining order.

·       
Assist with
cleanliness and organization of Front Desk area.

·       
Assist with other
duties as needed and requested.

 

Job Skills:

·        
Handling objects, products, and computer equipment.

·        
Basic computer skills to operate various property
management and reservations systems, etc.

·        
Being passionate about people and service.

·        
Strong communication skills essential when
interacting with guests and employees.

·        
Reading and writing abilities are used often when
completing paperwork, logging issues/complaints/requests/information updates,
etc.

·        
Problem-solving, reasoning, motivating and training
abilities are often used.

·        
Have the ability to work a flexible schedule
weekends and/or holidays.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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