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Personal Lines Insurance Account Manager
W. M. Jones
Full-time
On-site
Houston, Texas, United States
Benefits:
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Performs the essential functions of the position, which include aiding Sales Executives and clients with service and making changes to existing accounts. Specific service and marketing responsibilities are required in this position. Meets service and sales delivery standards and performs essential functions to the quality and service standards developed by the agency.
RESPONSIBILITES:
· Provides technical support to Sales Executives; specifically in analyzing client needs, coverage forms and quotations.
· Pre-qualifies and analyzes prospects’ personal lines coverage needs. Recommends coverages and prepares rating quotes and proposal to sell new accounts.
· Actively solicits increases in coverage or rounding out accounts through sales to clients at every service contract.
· Completes applications for insurance and has insured sign them. Submits applications to eligible and appropriate carriers; follows up to ensure timely receipt of quotations and policies.
· Actively seeks referrals from current client base to solicit for new business prospects; follows up to generate new business using prospect data base and system.
· Determines if direct bill, agency bill, or policy financing is appropriate and invoices accordingly.
· At each service contract, reviews current client coverages and recommends changes in coverage and in markets, as needed to ensure high quality coverage.
· Processes renewals and remarkets, as needed.
· Assists clients with making coverage changes and completes all service requests for clients.
· Informs clients of policy changes, exclusions of coverage and insurance coverage needs. Explains coverages and exclusions to clients. Uses every service contract as opportunity to review and market appropriate coverage.
· Verifies policy and policy change information, facilitating corrections when necessary
· Processes incoming mail and phone requests, responding promptly and appropriately.
· Uses agency credit and collection policy in invoicing and pursuing prompt payments; request cancellations from the carrier according to agency standards.
· Determines reasons for requests for cancellations; acts to save accounts; notifies Sales Executive
· Processes and following up on cancellations requests to carriers to ensure accurate and timely resolution; maintains agency in financial equity whenever possible.
· Prepares summaries of insurance, schedules and proposals, using computerized system.
· Assists clients in submitting first reports of claims, facilitates prompt response from carrier staff and follows up on claims status, according to agency procedures.
· Identifies exposure to loss and recommends appropriate coverages in coordination with Sales Executives
PERSONAL DEVELOPMENT, KNOWLEDGE, SKILLS:
- Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other Responsibilities.
- Maintains a cordial and effective relationship with clients, coworkers, carriers, vendors and other business contacts.
- Keeps informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
- Interacts with others effectively by utilizing good communications skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the agency.
- Ability to communicate orally and in writing with others to explain complex issues, receive and interpret complex information, and respond appropriately.
- Ability to understand written and oral communication, and interpret abstract information.
- Knowledge of insurance products and usage’s; insurance markets and reference to markets; and, insurance rating and underwriting procedures
REQUIREMENTS:
· Property & Casualty Insurance License required
· Minimum 3-5 years independent agency experience
· Experience with insurance sales
· Experience with Applied EPIC agency management system preferred, as well as comparative rater'
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Work Location:
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Work Location:
- One location
Work Remotely
- No
Job Type: Full-time
Benefits:
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
- Commission pay
Application Question(s):
- How much experience do you have using a comparative rater? Which comparative raters have you used?
- Do you have experience using the Applied EPIC Agency Management System?
Experience:
- Personal Lines Sales: 3 years (Preferred)
- Agency Personal Lines Customer Service: 3 years (Required)
License/Certification:
- Texas General Lines Property & Casualty License (Required)
Work Location: In person
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If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with an IIAT member agency is a great career choice!
IIAT members are Trusted Choice® independent insurance agencies. Independent insurance agents don’t work for an insurance company; they partner with multiple insurance companies. As such, they offer more options to their customers—more personalized policies, more affordable policies, and more. Independent agents focus on the satisfaction of their customers and community.
IIAT serves nearly 1,500 independent agencies and tens of thousands of employees in Texas. The demand for insurance professionals is growing – is this the right career for you?