Small Commercial Lines Account Manager

Job Description

Small Commercial Lines Account Manager

Job Summary

Are you an experienced insurance professional looking for a collaborative and growth-oriented environment? If so, a growing agency is seeking a skilled Small Commercial Lines Account Manager to join their team! Key responsibilities include servicing a book of business, handling policy changes, managing the renewal process, building & maintaining strong client relationships, and delivering top-notch service. If you're a results-driven professional with a passion for exceeding client expectations, this role is for you.

Responsibilities

• Responsible for servicing a book of business, ensuring client satisfaction and retention.

• Handle incoming service requests from clients and promptly address their inquiries or concerns.

• Manage the quoting process for new and renewal business.

• Prepare comprehensive and high-quality insurance submissions to carriers on behalf of clients or prospects.


• Review and analyze quotations received from carriers to identify the most suitable options for clients' insurance needs.


• Create professional and accurate insurance proposals for presentation to clients.


• Develop concise and informative summaries for existing clients to ensure they have a clear understanding of their insurance coverage.


• Review endorsements to verify accuracy and compliance with clients' insurance requirements.

• Coordinate and order loss runs as needed for client accounts.

• Assist clients during premium audits and handle disputes if necessary.


• Prepare and issue certificates of insurance as required by clients.


• Perform thorough contract reviews to identify insurance requirements and ensure compliance.


• Prepare timely and well-structured binders and invoices upon binding of coverage, including securing premium financing when needed.


• Verify the accuracy of newly issued policies before delivering them to clients.


• Maintain excellent communication with clients, carriers, producers, and team members in a professional and timely manner.


• Utilize the client management system to update policies, log client meetings and activities, and manage follow-ups efficiently.


• Prioritize and manage your workload efficiently.


• Stay up to date with industry trends, maintain relevant certifications, and complete assigned training.


• Stay informed about underwriting requirements and authority outlined by each carrier to provide accurate information to clients.

Qualifications/Requirements

• Demonstrates strong verbal and written communication skills, with the ability to effectively communicate with clients, insurance carriers, and team members.


• Possesses a comprehensive understanding of various insurance products and demonstrates the ability to provide expert advice to clients.


• Experienced in building and maintaining positive client relationships, ensuring exceptional customer service and satisfaction.


• Holds an active Property and Casualty (P&C) Insurance License.


• Professional designations (such as CIC) are preferred.


• Preferred Agency Management System Experience: AMS360


• At 2 years of relevant insurance industry experience required. 3+ years preferred.


• Holds at least one professional designation or has comparable job experience.


• Above average computer skills with the capacity to master essential software programs.


• Bilingual fluency in English & Spanish is a plus.

Compensation Package

• Excellent opportunities for professional growth and advancement.


• Competitive compensation: Between $50K-$65K (based on experience).


• Paid time off and company holidays.


• Comprehensive benefits package, including health, dental, vision, 401(k), and more.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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