Warranty Administrator - Doggett Heavy Machinery Services

Warranty Administrator

Classification

Non-Exempt

Job Summary

This position will include processing all warranty claims

Essential Functions

• Maintain a professional appearance and attitude at all times
• Aid company employees and end users in clarifying warranty obligations
• Contacts customers as needed to schedule appointments for manufacturer’s product improvement programs
• Interacts with manufacturer’s  representatives  regarding various warranty functions
• Coordinates warranty repairs with other departments
• Reviews and responds to open work orders designated for warranty as per company policies
• Prepare warranty orders to be processed by gathering, sorting, organizing, and recording data, information, and documents 
• Evaluates warranty by comparing work performed to applicable warranties
• Rejects warranty when necessary by preparing written correspondence explaining warranty limits 
• Meets company standards as they pertain to timely submission of warranty invoices 
• Keeps information accessible by sorting and filing documents and updating databases 
• Follows up on warranty receivables to ensure payment in a timely manner
• Aids in the completion of warranty audits
• Expands job knowledge by participating in prescribed training opportunities, and by reading technical  publications

Qualifications

• High school diploma required
• Associates Degree or Bachelor’s Degree in business preferred
• 2+ years of relevant experience preferred, from either a service or warranty role in either the heavy equipment or automotive industry
• General knowledge of diesel engines, powertrain components, and hydraulics is preferred
• Proficient computer skills, including experience with Excel, is preferred
• Competency with math and essential financial calculations for invoicing
• Online billing experience
• Excellent customer service/communication skills required
• Strong organizational skills, with the ability to multitask and prioritize
• Ability to analyze and comprehend a significant volume of information 
• Ability to address problems and facilitate successful outcomes
• Ability to accept additional tasks, duties and/or direction from management
• Ability to read, interpret, and speak English; Spanish a plus    
• Has a focus on quality 
• Possesses integrity

Typical Physical Activity

Physical Demands consist of sitting, stooping, kneeling, reaching, lifting, standing, walking, typing, talking, hearing and traveling.

Travel Requirements

None

The Warranty Administrator must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer

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