Airline Account Administrator

We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Airline Account Administrator to join our Houston, TX team supporting the George Bush International Airport.

Key Responsibilities as an Airline Account Administrator for dnata Catering, your main responsibility is to oversee and manage the inflight catering operations for airline clients. You will be the main point of contact for clients, ensuring efficient delivery logistics and meeting their specific needs. Your role involves building strong customer relationships and delivering customer-centric solutions. You will handle any last-minute changes or special requests with your creative problem-solving skills. Additionally, you will be responsible for inventory management, maintaining quality control standards, and providing exceptional customer service. Your friendly demeanor and dedication to exceptional service will contribute to the success and satisfaction of both the airline clients and passengers.

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

Accepting applications until: 12/5/2024

• Effectively communicate with different audiences and execute communications based on understanding.
• Be flexible in your approach and demeanor to align with evolving circumstances.
• Build strong customer relationships and deliver customer-centric solutions.
• Make timely decisions that keep the organization moving forward.
• Act and embrace new opportunities and challenges with a sense of urgency, high energy, and enthusiasm.

External Relationships

• Coordinating with airline clients and ensuring efficient delivery logistics.

Communication and Process

• Excellent communication skills, including conflict management and resolution, with a track record in customer service.

NONESSENTIAL FUNCTIONS:

• Other duties as assigned.

This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package. 

• Proficient in Microsoft Office applications, including Excel.
• Must have a driver's license.
• The ability to meet requirements necessary to obtain a Port Authority, Port ID (per TSA regulations and more specifically, 49 CFR §1542.209).
• Excellent attention to detail.
• Ability to multi-task.
• Ability to read and write in English.
• Schedule flexibility is a must.
• Ability to lift and push heavy objects.
• Ability to work in a fast-paced environment.
• Work safely to prevent accidents to self and coworkers.

Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. 

Physical demands:

While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Work environment:

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud.

While performing the duties of this job, the employee is regularly exposed to extreme cold/heat (weather), heights and loud noise (earplugs must be worn while on the Ramp)

dnata’s Competencies Required to be Successful in the Job:

There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:

Demonstrated Values to be Successful in the Position:

Employees at dnata are expected to live our Values of Safety and Security, performance-driven, Service Excellence, Delighting Customers, Imagination, and respect. To demonstrate these Values, we expect to observe the following from everyone:

• We put safety and security first in all our actions.
• We will set challenging goals and meet them.
• We deliver to a consistently high quality.
• We take ownership and responsibility of a situation until it is resolved.
• We are not afraid of failure and learn through our mistakes.
• We respect each other regardless of background.

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer, and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.