Dispatcher

Job summary  

It's an exciting time to work at Quantix. We are on a fast growth trajectory, and every day we strengthen our position as the leading supply chain platform for the chemical industry. The 3PL Solutions Division provides end-to-end supply chain solutions for our customers across a variety of modes including bulk trucking for both plastics and liquid chemicals, dry-vans, rail, ocean, intermodal and 3/4PL Inventory control. We are both asset and non-asset based logistic service providers.  

The Dispatcher works for the VP of Drayage and is responsible for identifying and prioritizing operational improvement projects, effective planning for and leveraging of resources, setting guidelines for personnel recruitment and onboarding, training and evaluation, managing divisional facilities, and fostering an atmosphere of scrappiness and collaboration.     

Responsibilities

• Ensure that loads are dispatched to meet schedules and conditions as indicated in Contract Review. 
• Maintain loaded miles and minimize deadhead miles to the extent possible 
• Ensure that all loads are dispatched promptly, and schedules are met. 
• Inform the appropriate customer personnel or Customer Service Representative whenever schedules must be modified, dispatches cannot be made properly, or other problems arise 
• Ensure that Owner Operators are operating in a safe manner and following all regulations
• Ensure that Owner Operator paperwork is submitted and entered in a timely manner 
• Track and trace shipments for on-time performance and proactive customer service communication. 
• Maintain a customer service attitude. 
• Coordinate with Customer Service personnel and customer representatives to ensure that services are provide in the most efficient and effective manner possible. 
• Make sure all drivers understand where to go and when to be there as well as customer specific requirements. 
• Continually improve computer skills and gain other knowledge that will enable the Dispatcher to perform the function more effectively. 
• Assist management in preparing the Operating Budgets for the department as requested.