Instructional Designer - Leadership and Learning - Hybrid

Note: This position will start with 2 days in office and will eventually transition to remote.

At Houston Methodist, the Human Resources (HR) Instructional Designer position is responsible for the design and development of high quality training curriculum and materials to support learning and development initiatives and programs of Houston Methodist. This position works with subject matter experts and leaders to conduct needs assessments, establish training objectives, and design programs in a variety of formats (e.g., e-Learning, instructor led, hybrid) using best practices to meet those objectives. Additional responsibilities include testing and troubleshooting eLearning modules, implementation and tracking of training programs, and delivering training programs for employees at all levels. This position will demonstrate and incorporate broad knowledge of current and emerging industry trends and be responsible for ongoing evaluation and maintenance of training programs.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Implements and delivers internally and vendor-developed orientation programs, training programs, and competency development programs to employees throughout the Houston Methodist system in variety of formats including in-person and virtual.

• Maintains strong interpersonal relationships with stakeholders and customers.

SERVICE ESSENTIAL FUNCTIONS

• Evaluates vendor-based learning content and determines plans for utilization of content, marketing, roll out, and ongoing evaluation of vendor materials.

• Provides assistance in coordination and execution of various initiatives which support the department and Houston Methodist entities.

• Researches and develops leadership program materials for individual, group, and organization-wide programs; develops training and program content, along with designing all associated participant materials and activities; adheres to all intellectual property requirements, avoiding plagiarism, and ensures proper citations in all materials.

• Consults, analyzes, and designs highly engaging and interactive and innovative learning solutions applying adult learning theories to improve performance and productivity utilizing the 70-20-10 framework.

• Conducts training needs assessment on a departmental, service line, hospital and system basis and recommends content and delivery structure to fill gaps and meet objectives.

• Develops web-based and hybrid learning and development programs including storyboard, script with text, voice-over, sound, graphics, and closed-captioning utilizing various eLearning software.

• Consults, educates, and mentors department educators on the development of eLearning content, utilization of eLearning software, and best practices to achieve their goals.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Implements learning programs within the Learning Management System (LMS) including testing content, evaluation components, and ensuring that the LMS is appropriately capturing completion information. Troubleshoots issues that arise to ensure access to content and correct documentation of completion within the LMS.

FINANCE ESSENTIAL FUNCTIONS

• Creates and administers multiple development projects and activities simultaneously by creating project plans in partnership with SMEs and customers to ensure deliverables are achieved on time and within budget.

• Determines the need for materials, equipment, and supplies necessary for program activities. Orders or procures necessary items within budgetary limitations and assists with monitoring training program expenditures.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Keeps abreast of competition, competitive issues, industry, technology and innovation in the field of instructional design, leadership, and performance improvement. Generates and communicates new ideas and suggestions.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree in training, communication, education, healthcare, industrial-organizational (I/O) psychology, instructional design, or related field

• Master's degree preferred

WORK EXPERIENCE

• Five years of experience in an instructional design role with at least three years of experience in eLearning development and deployment

• Healthcare experience preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

LICENSES AND CERTIFICATIONS - PREFERRED

• Certified Instructional Designer

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Ability to multi-task and flexibility to meet the requirements of the department and the organization

• Proficient in PowerPoint, Excel, and other presentation software

• Ability to problem solve

• Excellent customer service and professional communication skills with the ability to remain calm in stressful situations

• Proficient computer skills and ability to learn and navigate multiple software programs and LMS

• Understanding of learning theories and instructional delivery practices in multiple formats

• Strong leadership and mentoring skills

• Strong instructional design skills including adult learning principles, learning styles, and delivery methods in variety of formats

• Strong project management skills

• Strong critical thinking skills to adapt and provide application recommendations to individuals in a variety of roles

• Proficient in eLearning development software and video editing software

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.