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2.1.1. |
Provide IT support services to both onsite and remote users, utilizing a ticketing system to manage and resolve inquiries efficiently. |
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2.1.2. |
Perform necessary patching and upgrades of computer systems as required. |
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2.1.3. |
Investigate, analyze, and resolve issues related to hardware, software, and networking communications across all enterprise systems, including firewalls, networking infrastructure, and security. |
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2.1.4. |
Ensure consistent deployment and updating of anti-malware protection on all endpoints, enterprise systems, and infrastructure. |
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2.1.5. |
Take responsibility for personal safety and the safety of others, adhering to all corporate health, safety, and environmental policies and procedures. |
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2.1.6. |
Use safety devices and protective equipment correctly, and report any hazards, accidents, or injuries to the immediate supervisor. |
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2.1.7. |
Perform other related duties as assigned. |
Education/Experience Requirements:
Bachelor’s degree in a computer-related field, such as Computer Science, Information Technology, or
Networking Engineering.
Alternatively, candidate would have Azure certifications AZ-900, AZ-800 and AZ-104; or CompTIA A+,
Networking+, and optionally Security+.
Ideal candidate will have progressed through a Support Help Desk role and have about 2 years of experience
as a Server/Network Administrator in their most recent position.
. Required Skills:
Strong verbal & written Communication Skills, with a demonstrated sense of responsibility and follow-
through
High Attention to Detail
Excellent Customer Service Skills
Organizational Skills