General Description:
The Dispatcher role will coordinate loads with owner operators daily to ensure all orders are
completed. This role is responsible for keeping the drivers and customers informed
regarding ETA’s as well as regularly monitoring the board for potential service failures. This
position will report directly to Victory's Operations Manager.
Primary Activities:
• Dispatch incoming orders for the designated board
• Utilize the standby list to coordinate loads with the drivers
• Utilize Samsara/DataTrac to track hours of service and drivers ETA’s
• Identify delays or service issues, communicate, and negotiate with customers,
vendors, and drivers for resolutions of such issues
• Continuously review the assigned board and engage in proactive measures to avoid
potential service failure
• Call on ETA’s, call contacts at delivery points and double check receiving hours
• Keep track of any loads that a driver turns down
• Keep track of any loads going OTR (over the road 100 miles +)
• Respond to inquiries in a timely manner with a positive and customer focused
mindset
• Evaluation and development of problem-solving solutions that ensure our drivers’
safety when dealing with change in delivery schedules
• Develop and maintain driver relationships to aid in driver retention
• Perform other duties as assigned
Technical Competencies:
• Ability to work overnight shifts - 6pm - 6 am
• Dispatch experience of 3-5 years is preferred
• Data entry experience of 3-5 years is preferred
• Hot Shot experience preferred
• ELD Logging & DOT hours of service
• Extensive knowledge of current company safety policies and applicable city, state
and federal regulations.
• Proficient in Microsoft Office Suite
Core Knowledge, Skills & Abilities:
• Must be able to learn other company software systems (i.e. Datatrac)
• Great written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to work in a team environment in high pressure situations
• Must be able to work a flexible schedule that includes occasional weekends and
holidays