SUMMARY: The Support Administrator provides support for the day-to-day management of the Lexitas IT user facing Infrastructure systems (workstations, printers, networks, servers, data storage, communications, and related areas). Works within IT Operations for support of user systems and applications in central administrative and office support activities for the entire company. Responsibility includes both on-prem and cloud Infrastructure. The Support Administrator is a member of the administrative support team and is responsible for training and assisting other support staff with network support.

ESSENTIAL FUNCTIONS:

  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure systems availability and reliability (network, email, all systems servers, backups, etc.)
• Ensure secure environment provided via workstation security tools and settings, email security tools and settings, AV solutions, and related items
• Engage in detailed troubleshooting of computer, application, and network systems
• Provide helpdesk and administrative IT support issues and respond to IT support ticketing requests
• Adhere to Policies and Procedures, change management, performance baselines and security frameworks
• Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations
• Safeguards confidentiality of the medical records and complies with all local, state, and federal laws pertaining to medical records. Assures compliance with all HIPAA regulations concerning use, retrieval, storage and sharing of medical records.
• Any other duties of similar or lesser nature as required

COMPETENCIES, SKILLS AND ABILITIES

• Strong knowledge in supporting Microsoft technologies such as Windows, AD, 365, Office and Teams
• Strong knowledge in supporting SaaS application usage such as: collaboration and file share platforms
• Strong knowledge in computer networking and security including LAN, WAN, Wi-fi, VPN, DHCP
• Strong knowledge in supporting computer hardware and accessories
• Knowledge in automated deployment methodologies
• Knowledge in advanced end user troubleshooting
• Knowledge in customer / user support relations
• Knowledge in help desk utilization and metrics
• Knowledge in systems management and deployment
• Knowledge in support escalation requests
• Ability to analyze complex issues and articulate solutions
• Excellent organizational skills
• Deadline-oriented and ability to multi-task

EDUCATION / EXPERIENCE

• Bachelor's degree preferred (computer science or related field also preferred)
• 2 – 5 Years of advanced experience in support administration
• Experience working in a multi-function, multi-geography environment preferred
• Proven experience designing, building, and managing end-to-end processes
• Must be able to complete complex projects with minimal to no supervision
• Effective problem-solving skills
• Strong safety record and a history of adhering to safe work practices

SUPERVISORY RESPONSIBILITIES:

The Support Administrator will be expected to answer questions from the user community and IT team on any given project required. May also assign duties and delegate tasks as required based upon workload.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS

This position may require periodic travel.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

 EOE Employer/Vet/Disabled [cannot abbreviate Vet/Disabled] [This language covers sexual orientation and gender identity].