Assist with organizing and supervising the performance of a variety of skilled, semi-skilled, and unskilled technicians in the diagnosis, repair, and maintenance of vehicles and to conduct more complex diagnostic and repair work with little to no supervision.
Required Competencies
- Positive interaction with team of service writers and technicians.
- Prioritize and organize workload.
- Inspect repaired vehicles to ensure customer satisfaction.
- Provide estimates with supporting documentation for customer approval.
- Effectively communicate with technicians and notify them of needed repairs.
- Follow up with technicians on estimates, repairs, progress, etc.
- Consistently notify service writers the status of repairs and completion.
- Submit parts availability requests for estimates.
- Contact subcontracted vendors for status checks and repair completions.
- Control parts distribution to technicians once received.
- Complete daily shop/yard inspection.
- Ensure repair orders are processed for billing in a timely manner.
- Collect and process payments for COD customers.
- Ensure shop is shut down and secured properly.
- Fill in during department absences
- Upkeep and cleanliness of work areas.
- Follow company safety & security guidelines
- Attendance and punctuality are essential functions of this job.
- Other duties as assigned.
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