Dispatcher

JOB SUMMARY:

Perform logistics functions that may include reviewing, preparing and routing shipments, coordinating drivers, work crews, vehicles or equipment to appropriate locations according to schedules or customer requests.

RESPONSIBILITIES:

• Responsible for calculating routes and times of deliveries and making the necessary adjustments for sales and customers
• Establish delivery routes which are cost effective and compliant with Federal DOT guidelines while still maintaining an acceptable level of customer service, quality and satisfaction
• Ensuring the safe and timely pick-up and delivery of shipments
• Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to schedules
• Relaying information such as work orders or other messages to and from work crews or supervisors
• Using telephones, two-way radios or outlook email to contact employees
• Speaking with supervisor or customers to resolve problems, requests for services or equipment
• Preparing daily work such as schedules
• Preparing work orders for crew or receiving work orders from work crews
• Being in charge of communications within company assigned territories
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.

PHYSICAL REQUIREMENTS:

• Position works primarily in a warehouse environment
• Constant telephone activity; must have a high comfort level of initiating conversation
• Moderate noise levels
• Occupation requires being sedentary greater than or equal to 80% of the time
• Work involves sitting, standing, hearing, talking, handling, reaching outward, reaching above shoulder, walking, squatting or kneeling, bending
• Regularly required to work on multiple concurrent tasks with constant interruptions

QUALIFICATIONS:

• Excellent communication skills
• Proficiency in Microsoft Office and logistics software
• Excellent clerical and organization skills to keep track of schedules, routes and personnel
• Knowledge of computers for scheduling and other dispatching duties
• Ability to multitask with different events happening at the same time
• Ability to work under stress and remain calm
• Ability to relay information in a fast-paced environment